joeindie.com » 2009

9/8/2009

One Person Asks Me a Question…

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Indie Software

— joeindie @ 4:22 pm

…and I answer it.

Three (or more) different people ask me the same question, though, and I go looking for something that obviously needs fixing.

-David

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9/1/2009

Relax? You expect me to RELAX?

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— joeindie @ 12:14 pm

Friends and family, growing fatigued of my single-minded focus on The Journal 5 over the past months, looked forward to the actual release of the software last week.

“Then you can relax again,” they said. “Maybe take some pictures or write something again.”

I gave up trying to explain that releasing software doesn’t let you relax. Far from it.

No, a new release takes all the pressure and anxiety of the development process and condenses it into one really long, hard week. At least.

In addition to the fairly standard, stress-inducing, ulcer-causing questions of “Did I do enough testing?”, “Did I miss a bug that’s going to eat people’s Windows?”, and “Are the existing users going to hate it?” (not to mention “Will new users hate it–and stop purchasing?”; that’s a rough one), there’s a near total upheaval in customer support processes.

Customers, both old and new, are asking new and different questions–questions I don’t have copy-and-paste templates prepared for. Existing customers want to know where you moved their favorite feature to–and why you chose those awful, irritating new icons.

And they’re all asking these questions at the same time.

So…yeah…relax.

I’ll put it on my to-list. Is next week OK? I’ll pencil it in…

-David

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