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8/14/2008

Cliff Hanger

Filed under: — joeindie @ 11:52 am
Cliff Hanger
 
From PC Pro, via Joel’s Business of Software forum:
 
And here’s the actual survey results:
 
Yo, Cliffski. <waves> (Never knew your last name. So often I forget that people on the Web have last names. ;-) )
 
For me, this is the most interesting part of Cliffski’s results:
 
“Some of the criticisms of my games hit home. I get the impression that if I make Kudos 2 not just lots better than the original, but hugely, overwhelmingly, massively better, well polished, designed and balanced, that a lot of would-be pirates will actually buy it. I’ve gone from being demoralized by pirates to actually inspired by them, and I’m working harder than ever before on making my games fun and polished.” (emphasis added)
 
I don’t know if it’ll work, but it seems a lot more positive than many other responses to (inevitable) piracy.
 
-David

7/18/2008

My Bits du Jour Experience

Filed under: — joeindie @ 12:44 pm
My Bits du Jour Experience
 
I mentioned some of this in my comments to last week’s post, but I wanted to provide more details. Maybe my experience will help other software developers make the most of being featured on Bits du Jour.
 
First, my results from The Journal being featured on Bits du Jour:
  • Sales volume – ~8X normal
  • Revenue volume – ~5X normal
 
I have only very limited information to compare against, so I’m not sure how typical those results are. So I don’t know if the results are high or low or even average. Regardless, I was pleased. And I figure that’s what matters. 8-)
 
Obviously, the whole point of a sale is to increase sales volume and (hopefully) make up the discount in total revenue.
 
At first, when I was preparing for the sale, I was somewhat unenthusiastic. My only other experience with a sale had taught me a Very Valuable Lesson:
 
Never offer a discount to someone who is willing to pay full price.
 
So I hadn’t run a sale on The Journal since 2003. Over 5 years.
 
But then I realized: Bits du Jour’s readers aren’t my customers.
 
OK, sure. Some of them are. But the vast majority had never heard of The Journal.
 
And that’s when I realized the Big Opportunity Bits du Jour offers: Exposure. Lots of exposure.
 
So here’s what I did to maximize that exposure to new users, while simultaneously reducing the risk of offering a deep discount to people who weren’t price sensitive in the first place:
 
  • I decided that I would offer (as Bits du Jour recommends) a 50% discount. Due to the vagaries of decimal mathematics and my love of prices ending in .95, it was actually a 51% discount, but let’s not be too fussy. The idea was offer enough of a discount to draw attention and to push the price down to “impulse item” range.
 
  • I decided that the discount would be cash off the base edition of The Journal (normally $39.95) instead of a percentage off. I seem to recall that BdJ might have recommended that, but I went with it for my own reasons. Specifically, I would still be offering the various add-ons for The Journal (like Hamumu’s Prose Challenges). Those are $10 a pop, which puts them into the “impulse item” range already. I saw no need to reduce their price. (On the other hand, I didn’t sell a lot of add-ons that day. Maybe I should’ve done an all-over sale, after all.)
 
  • The first place I promoted the sale was on The Journal’s “Discounts Available” page. I posted word of the sale there 4 days before the sale. My reasoning was that people who are interested in a discount should be told. (This was the only place on The Journal’s actual Web page that I posted any information about the sale.)
 
  • Then I realized that besides the opportunity to promote The Journal to people who might not otherwise be interested in personal journal software, I had another big opportunity: Current users of The Journal might want to buy cheap copies for their friends and family. So 2 days before the sale I posted information to The Journal’s user discussion email list.
 
  • On the same day, I posted information about the sale to this blog and to Guns & Magic, my writing blog. I usually don’t explicitly promote The Journal to either place (I prefer to keep my ads passive), but this was a special occasion. And maybe some of my readers, who I don’t usually think of as my customers, might be interested because of the sale price.
 
  • My wife got in on the act too, and posted information about the sale to a local homeschooler’s emailing list she is part of. Again, not something we would normally do. But this was special. :-)
 
  • Finally, I sent out The Journal’s newsletter the day before the sale, with the necessary links (and encouragement).
 
Maybe not a “marketing blitzkrieg”, but not slacking off either.
 
If I had it to do over, there is one other thing I would do: I would have posted the sale information on The Journal’s front page the day of the sale.
 
One last word: A lot of my ideas were sparked by BdJ’s own tips. So definitely read their suggestions, as well.
 
-David

7/9/2008

How to Kill Sales Today

Filed under: — joeindie @ 12:28 pm
How to Kill Sales Today
 
Announce a discount for tomorrow. ;-)
 
Bits du Jour will be offering The Journal on Friday 11 July 2008 at the dramatically reduced price of $19.95. The normal purchase price for The Journal is $39.95! (This $20 off applies to any bundle of The Journal and add-ons so long as they are purchased through Bits du Jour.)
 
If you have any friends or family members who might be interested in The Journal please let them know about this sale.  I can’t afford to offer this kind of discount often, and it will only be available on Bits du Jour for a single day. Just tell them to visit http://www.bitsdujour.com on Friday 11 July, 2008 to get The Journal for $19.95. If you visit Bits du Jour right now you can click the ‘Notify Me’ button and you’ll be sure not to miss the deal.
 
The Journal on Bits du Jour:
 
Now, back to work on Project Vee.
 
-David
 
PS Marketing Insight for the Day (or Why I Posted This Here): While promoting a sale to people already willing to buy your product at full price is a great way to lose money, using that same sale to promote to people who might not otherwise be interested in the product seems like a good idea. :-)

4/23/2008

Revving the Chainsaw

Filed under: — joeindie @ 11:36 am
Revving the Chainsaw
 
Last year I compared Google’s Ad Words to a chainsaw–an evil chainsaw with a taste for human flesh!
 
A couple weeks ago, Google offered me a “free optimization” of one of my ad campaigns. The sounds of revving were loud, but I decided I’d give it a shot. After all, I’m the first to admit that I have only experiential knowledge of Ad Words. What I’ve learned, I’ve learned by doing (and sometimes “doing poorly”).
 
I’ve tended to avoid most SEO advice (because I have a soul). Here, though, was a chance to see what The Beast could do, and a chance to maybe learn something new and useful.
 
Yesterday I put their optimizations into play (after carefully saving what I had before, of course). So far, I feel confident that I got my money’s worth. ;-)
 
What I’m appreciating so far is:
  • the way-expanded list of negative keywords. I had 5. They had 86. And, damnit, they were right.
  • the organization of the campaigns by keywords. Not just keywords, but collections of related search approaches, that will allow greater customization of bids and text ads. Obvious in retrospect, and I had done some of this. They did it better.
 
Speaking of text ads, though, I’m a bit underwhelmed by their text ad choices. On the plus side, they came up with text ads (based on my Web pages) that I would never have thought of. And that’s good. Because I can use their ideas as new foundations for text ad tinkering.
 
On the other hand, I’ve added back my old main text ad because I think it will outperform the ones they came up with. And is already outperforming them in one case.
 
Still, for $0, I think I got something useful out of the exercise. The expanded negative keyword list will likely save me a lot of money monthly. But it’ll take at least a week to know how much real value I got out of the rest.
 
Now I’m curious: Anyone else taken advantage of Google’s free optimization offer?
 
-David

8/21/2007

Ad Words is an Abbreviation

Filed under: — joeindie @ 11:45 am
Ad Words is an Abbreviation
 
“Adversarial Words” might be a better phrase.
 
I pick words as focused as I can. And then Google goes to work finding ways to broaden those words to match anything and everything they possibly can.
 
It’s fun.
 
In the same way that owning a chainsaw with the built-in goal of removing one of your legs is fun.
 
-David

6/13/2007

Sales of The Journal were down in May. Do you know why?

Filed under: — joeindie @ 1:02 pm
Sales of The Journal were down in May. Do you know why?
 
Seriously. Do you know why?
 
‘Cause I have no eff-ing clue. ;-)
 
Of course, “down” is relative. May 2007 was the best May ever for The Journal. Sales were down only in relation to the first four months of 2007.
 
Still, when you have an 11% drop from April to May, it gets your attention.
 
Coincidentally, in April I started working to overhaul my marketing efforts, especially my Google Ad Word campaigns but also my Web page for The Journal. I even worked on the in-software pitching (AKA “the nag screens”).
 
Was the dip related to the changes in marketing?
 
Or had I started my revamped marketing efforts just in time (because sales have bounced back [so far] in June)?
 
Would May have been the start of a downward trend if I hadn’t made the marketing changes?
 
Could I have prevented the dip in May if I had started my marketing changes a month earlier, in March?
 
Was the dip just a seasonal thing and June was going to be better anyway?
 
I had started working on changes to the software itself to better support Windows Vista. Could the lack of true Vista support have been causing a decline as the number of Vista users increased?
 
Is it none of these? All of these?
 
I don’t know.
 
These are the questions that keep me up nights. :-)
 
Well, sorta. They keep me up in slow months. In months where sales proceed apace, I seldom even think about these questions.
 
And maybe that is the problem. ;-)
 
-David

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